Who we are
Neuronourish is the data controller for the personal data described in this notice. This means Neuronourish decides why and how that data is processed.
Information we collect and why
- Account and contact data, such as your name, email address, login details, and subscription status, to create and manage your account, provide the service, and communicate with you.
- Nutrition and preference data, such as dietary preferences, allergies, sensitivities, safe foods, and family meal goals, to personalise plans and recommendations you request.
- Support communications, including messages and feedback, to answer questions, resolve problems, and improve our service.
- Usage and technical data, such as pages viewed, feature use, device type, browser, IP address, and security logs, to operate, secure, and improve the service and prevent fraud or misuse.
- Marketing preferences, including newsletter sign-up and consent records, to send updates where you have asked us to do so.
Paddle collects and processes payment information for purchases as our Merchant of Record. Neuronourish does not receive your complete payment card details.
Legal bases
We process information where necessary to perform our contract with you, pursue our legitimate interests in operating, securing, and improving Neuronourish, comply with legal obligations, or act with your consent. You may withdraw consent at any time, without affecting earlier processing.
How we share information
We may share relevant information with:
- Hosting, authentication, analytics, communications, and customer-support providers.
- Paddle, our Merchant of Record, for product sales, subscriptions, payments, tax compliance, invoicing, refunds, and purchase support.
- Professional advisers, including legal and accounting advisers.
- Public authorities where disclosure is required by law.
- A successor organisation in a merger, acquisition, or sale, subject to appropriate safeguards.
We do not sell your personal data.
International transfers
Some providers may process data outside your country, including outside the UK or European Economic Area. Where required, we use safeguards such as adequacy decisions or approved standard contractual clauses.
Retention and security
We keep personal data only as long as needed for the purposes above, including while your account is active and for any period needed to meet legal, tax, dispute, and security obligations. We then delete or anonymise it. We use appropriate technical and organisational safeguards, including access controls, encrypted connections, and restricted administrative access. No system can be guaranteed completely secure.
Cookies
We use essential cookies and similar storage to keep you signed in, remember settings, secure the service, and complete checkout. Where analytics or marketing cookies are used, we request consent where the law requires it. You can manage cookies in your browser, although blocking essential cookies may prevent parts of Neuronourish from working.
Your rights
Depending on where you live, you may ask to access, correct, delete, restrict, or receive a portable copy of your personal data, or object to certain processing. You may also withdraw consent and complain to your local data-protection authority. UK and EEA requests are normally answered within one month. To make a request, use the support contact shown in the service or in your purchase communications. We may need to verify your identity first.
Changes to this notice
We may update this notice as our practices or legal obligations change. We will post the revised version here and update the date above.